We take great care in delivering high-quality handcrafted products. However, if you face any issues, here’s our policy
Returns Eligibility
We accept returns only if:
✓ The product is damaged during transit
✓ You received the wrong item
✓ An uncut product opening video is mandatory for all return/replacement requests. Claims without a video may not be accepted.
Return Request Timeline
✓ You must raise a return request within 48 hours of delivery
Non-Returnable Items
✓ Customized or made-to-order products
✓ Products with minor variations (as they are handcrafted)
Refund Process
✓ Once approved, refunds will be processed within 5–7 business days
✓ Refunds will be credited to the original payment method
Replacement
✓ If possible, we will offer a replacement instead of a refund
Shipping Charges
✓ Return shipping costs will be covered by us only for damaged or incorrect items
